Introduction

TBAS Buyers Agents ("TBAS", "we", "our" or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us, engage our services or otherwise interact with our business.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect information including:

• Name
• Email address
• Phone number
• Property requirements and preferences
• Property search criteria
• Information provided through contact forms
• Information provided during consultations
• Service agreement details
• Billing and payment information
• Website usage data
• Device information
• IP address
• Browser information

How We Collect Information

We may collect information when:

• You submit an enquiry
• You request a consultation
• You engage our services
• You subscribe to updates
• You interact with our website
• You communicate with us by phone, email or SMS
• You interact with our advertising campaigns

How We Use Your Information

We may use your information to:

• Respond to enquiries
• Deliver buyers agency services
• Conduct property searches
• Provide property recommendations
• Arrange inspections and negotiations
• Send service updates
• Send marketing communications where permitted
• Improve our website and services
• Comply with legal obligations

Marketing Communications

We may send market updates, newsletters and service information where you have requested or consented to receive them.

You may unsubscribe at any time using the unsubscribe link or by contacting us directly.

Disclosure of Information

We do not sell personal information.

We may disclose information to:

• Real estate agents
• Solicitors and conveyancers
• Mortgage brokers
• Building and pest inspectors
• Property professionals involved in your transaction
• Technology and service providers
• Government or regulatory authorities where required by law

Cookies and Analytics

Our website may use cookies and similar technologies to improve website functionality and user experience.

We may use tools including:

• Google Analytics
• Google Ads
• Meta advertising platforms
• Website performance and tracking tools

These services may collect anonymous website usage information.

You can manage cookie settings through your browser preferences.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

While we implement security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

Access and Correction

You may request access to personal information we hold about you.

You may also request corrections if information is inaccurate, incomplete or out of date.

To make a request, contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised effective date.